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Reservation Detals

 

When to arrive:

Arrive 30-45 minutes prior to your reservation time in order to fill out all of the paperwork so you are out on time. On weekends arriving 45 minutes in advance is encouraged. The office gets busy, so you do not want to be late. Arriving 10 minutes before your departure time will not allow you enough time to get out, and you will miss out on part of your rental. Once you arrive at our office please notify the office person, so they can mark the time you arrived. Arriving at least 30 minutes in advance allows you extra time in case you get lost, can’t find parking, have a lot to unload out of your vehicle, have to use the restroom prior to your rental, paperwork, and instructions.

 

Late Policy:

We have a 30 minute hold time for reservations. If you are running late you must call and notify us or your reservation will be erased and you will be charged for your rental in FULL.  If running late you will still be charged the full rental price of the original rental, and you will forfeit that time on the water. The boat still needs to be returned at the scheduled time.

Once you are out on the water late returns will be charged $50.00 for each 15 minutes past your scheduled return time regardless of the reason. Please keep an eye on your time and be considerate of those renting after you! No exceptions!

Late fees will be deducted from your security deposit. If you’re more than 1/2 hour late, then you will be subject to the following renter’s bill if there is a rental immediately after your rental time. Please be courteous of those renting after you.

 

Reservation Information:

Renter is responsible for learning and obeying all local, state and federal laws pertaining to operating the rented craft

Please go over the Texas Boaters Handbook before you come to have an idea of the boating rules and regulations.

https://tpwd.texas.gov/education/boater-education/

All renters must first go to our office that is located at 161 canyon bend canyon lake tx 78133.

You will fill out a liability release and credit card authorization form in case of damages. 

Your credit card and driver's license are required for all paperwork.

Your credit card authorization form is your deposit. The renter is responsible for all damages exceeding the deposit. 

Insurance is not provided.

Once you are finished with the paperwork you will go outside where our staff will assist you on getting set up on the boat- this takes about 20 minutes. They will give you a quick session on how to operate the boat and navigate the lake, so it is important that anyone driving the watercraft is present for instructions!

You will inspect the boat along with one of our staff and sign off on a damage diagram before leaving the shop.

Once your rental time is up you will return the boat to the location described at the shop.

Damages:

Damages past your initial deposit will be your responsibility. Please keep a lookout for logs, rocks, and shallow spots. These will damage the propeller and the ladder if it is left down. You will be charged a $30 service charge plus parts if an employee is required to come out to help you. This includes running out of fuel, so please keep an eye on your gas gauge.

Cancellation/Refund


We will take your deposit at the time you make the reservation. As long as there are not any damages, and you show up for your rental your deposit will be refunded when you return the watercraft. We require a 24 hour cancellation notice.  A cancellation within 24 hours or no-show on the day of the rental will result in the customer being charged their rental in FULL.  In some cases if you need to cancel within 24 hours, and we are able to find someone to take your boat you can cancel and only be charged a $50 fee instead of the full amount. If we can’t find anyone to take your spot you will be charged your rental in full. We will try our best to help you, but it isn't a guarantee we will find someone.
There are no refunds due to late check-ins, early return, change of plans, illness, weather, or car problems. 

 If you are unsure of what to do please call us the morning of your reservation. We will make the call on whether or not it is ok to cancel without a penalty or not. 
If weather is inclement, the rental will be postponed or delayed. Inclement weather is defined as weather where there are unsafe conditions.  This includes: warning of severe storms, high wind advisory, or tornado as defined by the National Weather Service (NWS). If there are inclement weather conditions in the Canyon Lake area at your departure time then the rental reservation will be postponed or delayed. You will be able to reschedule the reservation. 
If weather conditions are overcast, cold, cloudy and rainy, but no warnings are issued by the NWS, your rental still stands for the day.
In the case weather turns severe while you are on the lake seek a place of safety such as a cove or a protected shoreline, and call us immediately.  Anchor the boat at the bow (front) into the wind. If at all possible return to the dock. You need to always be aware of the weather and your location on the lake. We cannot give refunds for time not used during a pop-up storm, but you can reschedule and receive a time credit. 

 

Equipment Breakdowns

Preventive maintenance is regularly performed on all canyon lake adventures rental equipment. However, Renter understands that motorized watercraft are mechanical in nature and may on occasion break down. In such case, Rental fees will be prorated based on time used. There shall be no additional compensation for lost rental time, incovenience, or aggravation. If it is determined that the breakdown occurred due to Renter negligence or carelessness (including running down the battery or striking a floating object), then the renter is responsible for the cost of repairs and / or towing of the watercraft.

 

Weather Cancellations

If weather conditions are overcast, cold, cloudy and rainy, but no warnings are issued by the NWS, your rental still stands for the day.

In the case weather turns severe while you are on the lake seek a place of safety such as a cove or a protected shoreline, and call us immediately.  Anchor the boat at the bow (front) into the wind. If at all possible return to the dock. You need to always be aware of the weather and your location on the lake. We cannot give refunds for time not used during a pop-up storm, but you can reschedule and receive a time credit.

 

 


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